Delivery is charged as priced on each order. Once you have placed an order it will be dispatched the same day or the next day depending on the time the order was placed. If you wish to cancel your order after it has been dispatched, you will be charged for both delivery and collection cost.
If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred. Royal Mail staff sometimes leave parcels with a neighbour or in an outbuilding or at the rear of the property. If a parcel is too large to go through the letter box they may return it to the local sorting office and may not leave a card advising you. First Class may take up to 4 days, Second class may take up to 10 days delivery time. Please check there first before reporting non delivery.
All quoted delivery prices are for most UK Mainland addresses. Northern Ireland (BT), Isle of Wight (PO30-37), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE), Channel Islands (JE and GY) will incur additional charges and may also experience delivery delays; morning, Saturday and "next working day" deliveries are optional and will also incur additional charges.
We will only deliver goods to the address on the order.
Due to postal restrictions we are unable to send aerosol products anywhere which involves air freight.
In accordance with your statutory rights as a consumer, claims for refunds, replacements or repairs will be offered as applicable if goods are found to:
Not be of satisfactory quality
Not be fit for the purpose for which they were sold
Not correspond wit their description
Not correspond with a sample on display , and/or
Be sold without good title
The cost of returning goods under the rights above will be borne by us if any of these situations is found to apply. No refunds can be made until the goods have been returned and assessed.
Goods returned to us as faulty which are found not to be faulty will incur a handling charge and return postage costs.
In addition, under the Distance Selling Regulations 2000, when you buy goods over the internet (or other distance medium) you have the right to cancel your contract at any time up to 7 working days after the receipt. You must notify us of your intention to cancel the contract under these provisions, within the cancellation period and preferably in writing. You must take reasonable care of the goods whilst in your possession, and they must be returned promptly and as far as is practicable in their original condition and packing. You are entitled to remove the goods from their packaging for reasonable examination but you may be liable for any loss of value resulting from any damage or alteration caused whilst in your possession.
Goods supplied in kit form must be returned with all component bags unopened. If the kit has been started or any of the component bags have been opened we are unable to make a refund as we can not check that all parts are present.
The cost of returning goods under these provisions is to be borne by you and we strongly advise you to return goods valued at under £39.00 (The Post Office's standard compensation) by Recorded Delivery and retain the proof of posting. For higher value items we advise that you insure the goods for their full value during return transit.
Please note that certain goods are exempt from the cancellation rights detailed above, such as goods made specifically to order and perishable goods. Items such as magazines, catalogues and CD/DVDs are also excluded.
We ask that you examine all goods delivered as soon as reasonably practicable after delivery and notify us of any problem with the goods as soon as possible.
We will have a claim against our Couriers for any items they damage in transit to you and therefore we request that you keep all packaging with the goods in order to ensure such a claim is not invalidated. The Courier will require a signature on delivery, and the package should be examined for signs of external damage at that point and the Courier advised on the delivery sheet. Items despatched by Courier should arrive within 4 days. All claims for non delivery of Courier despatched parcels must be notified promptly so the Courier can investigate.
Goods sent by First Class Royal mail can take up to 5 days to arrive. Goods sent by Second class mail can take up to 10 days to arrive. Goods sent abroad may take longer. Postmen sometimes leave parcels with a neighbour, or in an outbuilding or at the rear of the property. Parcels too large to go through the letter box may be returned to the local sorting office (and the Postman does not always leave a card) Please check first before contacting us about a non delivery.
The above statements are not intended to be a full indication of all your rights as a consumer. For details of your rights when buying goods over the internet, and otherwise, are available from your local Trading Standards Dept and/or Consumer Direct.
When you shop with us, you can choose to check out using either PayPal or SagePay, both of which are established leaders in the field of secure transaction processing.
We use the industry leading internet payment company PayPal to protect your card details and protect from fraud. PayPal keep your information safe. We will never actually see your bank or credit card details, they are passed in a highly secure way directly to PayPal for processing. Industry-leading fraud prevention is just one of the reasons PayPal is a safe way to pay online. PayPal uses proprietary technology and constantly innovates to monitor transactions and maintain a secure payment system. To help you keep track of your account activity, PayPal sends an email confirmation of every account transaction. For more information visit www.paypal.co.uk
When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which are an industry leader in secure internet transactions. SagePay are used by thousands of other UK businesses for transaction security.
All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.
SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.